NOC 1st Line IT Engineer

Fujitsu Technology Solutions
logotipo - NOC 1st Line IT Engineer

Publicado em

Overview and Responsibilities:

Part of the NOC Operations Team.
Responsible for technical support on Client Networks.
■ Min. 1 Year networks experience.
■ Basic analytical and fault finding skills

Mandatory Language skills (fluent reader, writer and speaker):

■ English

Responsibilities include providing a responsive service across contract, delivering the following functions:
■ Providing monitor (1st line) level of support and advice to the 3rd line (on-site) support and account team.
■ Takes ownership of more complex incidents received from the Service Desk.
■ Takes escalations from Service Desk.
■ Able to work in a team with some supervision.
■ Escalates to TSS3 (NOC 2nd line) where required.
■ Able to deal with more none routine issues.
■ Ability to run short training workshops within own area.
■ Understanding of customers’ environment and SLAs.
■ Follows established processes.
■ Able to supervise other team members.
■ Produce service reports using software such as E-Health.
■ Use 3rd party tools for faulty line testing and to report a faulty line to 3rd party helpdesks.
■ Validate incident data with service desk agent.
■ Undertake simple IMAC’s unsupervised
■ Undertake more complex IMAC’s under supervision

Mandatory Skills
■ Minimum of 1 year commercial networking experience.
■ Proven knowledge of Cisco CCNA or CCNP
 CCNA or CCNP Certifications are a plus.
■ Good working knowledge of networking technologies
 i.e. LAN, WAN, TCP/IP, routing, switching and subnet addressing.
■ Good working knowledge of networking hardware, especially from the Cisco Catalyst family
 i.e. Cisco 29xx, 35xx, 37xx, 38xx Cisco 26xx routers, 6500 switches, Cisco Nexus family
 Knowledge of Brocade products (access, distribution and core)
 WLAN experience is essential:
 WLAN Controller
 Access Points
 Experience of small changes to network infrastructure – simple IMAC
 Working knowledge of Legacy technologies, not limited to, but such as:
 Avaya switching
 Hirschman switching and routing
 Siemens switching and routing
 Nortel Passport Technology
■ Experience with network monitoring and troubleshooting tools
 i.e. CA Spectrum and E-Health

Useful Skills
■ Previous experience of network design.
■ ITIL Foundation or knowledge of ITIL processes.
■ Understanding of network security.
 Firewall Principles
 Some hands-on experience
■ Continuous Improvement
■ Bluecoat Technoligies
■ DDI – Infoblox

Setor de atividade/indústria
Tecnologias de Informação
Categoria e subcategoria de profissão
IT e Telecomunicações - Redes, Comunicações e Segurança